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> Amazon Order, What Happened?!?!?
mpthemaster
  Posted: Sep 1 2011, 02:15 PM
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I pre-ordered this amazing looking book a couple months ago, and was excited to be receiving it tomorrow. When I checked my amazon order online to see where it was in the shipping process, the expected delivery date changed to Oct 16-Nov 18!!!!!

Does anybody know what happened?!?!?!
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InfinityDoctor
Posted: Sep 1 2011, 02:34 PM
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Amazon can be a little unreliable, to say the least, with roleplaying games. In the UK they mostly tend to get stuff a few weeks after the items have appeared on the Esdevium release list (sometimes, even longer!)

Cubicle 7 haven't actually started shipping The One Ring yet, as far as I'm aware. Some folks have advance copies either from GenCon or via the initial "pay extra and get it early" offer that C7 ran on their site here.

I bought the PDF from DriveThru (mainly because I was impatient and don't tend to pre-order stuff), but I'll pick up the printed copy when its out. Other folks will have pre-ordered and got their free PDF presumably. Last word from C7 was that its due out this month, but for your Amazon copy, you'll probably have to wait longer.
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mpthemaster
Posted: Sep 1 2011, 03:50 PM
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Alright, thanks for the information! I'm pretty new to rpgs so I didn't know to expect delays from amazon.
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Skywalker
Posted: Sep 1 2011, 05:16 PM
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QUOTE (mpthemaster @ Sep 1 2011, 07:50 PM)
Alright, thanks for the information! I'm pretty new to rpgs so I didn't know to expect delays from amazon.

Best advice I can give is never preorder from Amazon unless its book from a company like Wizards of the Coast. There preordering system is very unreliable.


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IronWolf
Posted: Sep 1 2011, 05:20 PM
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Yeah - agreeing with the others. Amazon has a pretty poor reputation when it comes to pre-ordering RPG books. It can be great for books already published if it is listed as in stock, but for pre-orders - not so good.


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JamesRBrown
Posted: Sep 1 2011, 05:29 PM
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My advice is to buy the PDFs now! The books are beautiful and wonderful to hold and the dice are fantastic. However, when I first got the PDFs, I placed them on my Kindle and I easily carried them with me to read (on the train, on the treadmill, on the toilet...anywhere!)

Also, by having the PDFs, I can easily search for keywords, copy text for my own use, and other advantages (you get the idea). So, yeah, get the PDFs now. You won't regret it. Besides, then you'll be able to enter into the conversations we've all been having:)

Talking about Amazon delays makes me feel even better about the priority pre-order.


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Steffworthington
Posted: Sep 1 2011, 07:15 PM
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Amazon.co.uk are saying between 9 sept and 14 sept for my copy. Will believe it when the postman knocks on my door.

Oh, and for the record, I never read pdf's. When i buy something to read I like to actually have something. not magical mythical ether paper from magicland.


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mpthemaster
Posted: Sep 1 2011, 07:33 PM
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Normally I love pdfs, but for this I'm really looking forward to the hardcover. I'll probably get the pdf eventually.

Are there any other websites that are like amazon, but with a better reputation for new books like these?
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Skywalker
Posted: Sep 1 2011, 07:36 PM
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QUOTE (Steffworthington @ Sep 1 2011, 11:15 PM)
Amazon.co.uk are saying between 9 sept and 14 sept for my copy. Will believe it when the postman knocks on my door.

Oh, and for the record, I never read pdf's. When i buy something to read I like to actually have something. not magical mythical ether paper from magicland.

Amazon.co.uk is worse than Amazon.com for Cubicle 7 books. For Fabled Lands and Advanced Fighting Fantasy, .co.uk was more than a month behind .com.


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Skywalker
Posted: Sep 1 2011, 07:37 PM
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QUOTE (mpthemaster @ Sep 1 2011, 11:33 PM)
Are there any other websites that are like amazon, but with a better reputation for new books like these?

Nobleknight.com is the best internet store around for RPGs IMO. It has decent international shipping, discounted prices and it gets RPGs when the come out and ships them very smartly.

They have an unbelieveable good track record as attested here: http://forum.rpg.net/showthread.php?585173...ustomer-service


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InfinityDoctor
Posted: Sep 1 2011, 07:57 PM
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QUOTE (Steffworthington @ Sep 1 2011, 11:15 PM)
Amazon.co.uk are saying between 9 sept and 14 sept for my copy. Will believe it when the postman knocks on my door.

Oh, and for the record, I never read pdf's. When i buy something to read I like to actually have something. not magical mythical ether paper from magicland.

Lol, yep, I was in the "Smash The Spinning Jenny" crowd as well, until somehow my iPad became a permanent attachment to my personage. Then I bought a Kindle...Evolution or Extinction.. biggrin.gif

(I still buy physical books though - I couldn't ask Dan Abnett to sign my iPad for one thing...)

Amazon.co.uk have actually switched The One Ring entry to Unavailable -you can't even order it from them at the moment.

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Skywalker
Posted: Sep 1 2011, 08:01 PM
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QUOTE (InfinityDoctor @ Sep 1 2011, 11:57 PM)
Amazon.co.uk have actually switched The One Ring entry to Unavailable -you can't even order it from them at the moment.

They do that when it doesn't meet the initial release date. The problem is that .co.uk don't follow up Unavailable titles regularly, so its anyone's guess at this stage.


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IronWolf
Posted: Sep 1 2011, 08:04 PM
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QUOTE (mpthemaster @ Sep 1 2011, 06:33 PM)
Normally I love pdfs, but for this I'm really looking forward to the hardcover. I'll probably get the pdf eventually.

Yeah - I went with the pre-order option. That way I got access to the PDFs right away and will be pleasantly surprised when my physical copy shows up!

Tablets have made PDF reading much more pleasurable for me these days.


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Steffworthington
Posted: Sep 2 2011, 06:28 AM
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QUOTE (Skywalker @ Sep 2 2011, 12:01 AM)
QUOTE (InfinityDoctor @ Sep 1 2011, 11:57 PM)
Amazon.co.uk have actually switched The One Ring entry to Unavailable -you can't even order it from them at the moment.

They do that when it doesn't meet the initial release date. The problem is that .co.uk don't follow up Unavailable titles regularly, so its anyone's guess at this stage.

really? bugger. I've paid for it using gift vouchers. When I rang though recently they told me it might not be visible due to the pre-order being closed as the date for release was approaching. Will let folks know if and when it arrives.


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essenbee
Posted: Sep 2 2011, 08:34 AM
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QUOTE (JamesRBrown @ Sep 1 2011, 09:29 PM)
However, when I first got the PDFs, I placed them on my Kindle and I easily carried them with me to read (on the train, on the treadmill, on the toilet...anywhere!)

Did you get the PDFs converted to view them on your Kindle - and how do they look with all that art work?
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InfinityDoctor
Posted: Sep 2 2011, 06:38 PM
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QUOTE (essenbee @ Sep 2 2011, 12:34 PM)
Did you get the PDFs converted to view them on your Kindle - and how do they look with all that art work?

Obviously I can't speak for the original poster, and I normally use my iPad as my PDF reader, but in the interests of science, I put the Loremaster's PDF on my Kindle just to see what it looked like.

Have to say, it didn't look great - the artwork is very dark, even with the contrast adjusted (but to be honest, I expected that), and there's that whole having to scroll the page up, down, left and right that comes from having to enlarge the page to make it readable.

I did, however, just load the PDF direct using Calibre, not sure if there is other tinkering that can be done.





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Rapscallion
Posted: Sep 2 2011, 07:03 PM
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Yeah, I'd also start worrying when you see the game on store shelves, which still hasn't happened yet. You can figure that when you see the game in stores your Amazon order won't be too far behind, if not already in your hand.

I'm in the same boat as the OP, but I also have two of my local game stores notifying me when the item hits their shelves (which I still haven't heard word from). I expected the delay. Yes, the fault doesn't really lay with Amazon. If a publisher (regardless of size) was able to meet their projected printing and shipping demands, Amazon would have your item to you when they originally state. As people have posted before, the larger publishers have their items printed well in advance, and already shipped to Amazon to await release day. Smaller publishers can't operate this way.

Given that pre-orders were being mailed out only a few weeks ago, I foresaw the actual release not getting to retailers for at least a month beyond that. It was looking like the game wouldn't hit stores until mid-September. Now, unfortunately, Amazon's October prediction may be more accurate.


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Steffworthington
Posted: Sep 7 2011, 02:25 PM
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Well this friday is the amazon anticipated release day... not holding my breath.


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mpthemaster
Posted: Sep 7 2011, 09:14 PM
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Please let me know how it goes.
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Rapscallion
Posted: Sep 8 2011, 03:55 PM
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My local game store claims they have a listed delivery date for the end of October. This is around when I'd expect it to arrive at Amazon in the US. Amazon UK will probably get it earlier. I hope yours is shipped tomorrow!


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Verderer
Posted: Sep 9 2011, 10:45 AM
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End of October, really? ohmy.gif

So when does Cubicle start delivering 'end-user' orders made directly in their webshop? The blurb still says September...
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Rapscallion
Posted: Sep 9 2011, 04:51 PM
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The game store is just speculating based on the information provided from their distributor, who is in turn speculating based on the information released by the publisher. While the safe bet is probably that October date, it is possible that stores will get it earlier... or even later. I've resigned myself to waiting as long as need be, and I just got a copy of the .pdf to satisfy me in the meantime.

I won't be running my game until I get a physical copy, but this does allow me a chance to prep my campaign, organize my players, create the player-heroes, teach people the rules, and adapt any older material I want to incorporate.

I do recommend the .pdf, it's really nice.


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Steffworthington
Posted: Sep 10 2011, 07:50 AM
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ah well... I got this today:

"Hello,

Unfortunately, the release date for the item(s) listed below was changed by the supplier, and we need to provide you with a new estimated delivery date based on the new release date:

Cubicle 7. "The One Ring: Adventures Over the Edge of the Wild"
Estimated arrival date: September 26 2011 - September 28 2011

One of Amazon's aims is to provide a convenient and efficient service; in this case, we have fallen short. Please accept our sincere apologies.

You have not been charged for this item. We do not debit money from your payment card until just before your items are dispatched. We will send you a dispatch confirmation email on the date of dispatch."


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Damou66
  Posted: Sep 16 2011, 08:05 AM
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Seems Amazon have no concept of time. A couple of weeks ago I received the following email from them:

"Hello,

We're writing about the order you placed on August 11 2011 (Order# XXX). Unfortunately, we are unable to ship the item(s) as soon as we expected and need to provide you with a new estimate of when the item(s) may be delivered:

Cubicle 7. "The One Ring: Adventures Over the Edge of the Wild"
Estimated arrival date: November 07 2011 - December 02 2011

If you still want us to ship the delayed items when they do become available (though they may arrive later than expected) please visit this address to approve the delay: ..."

I never received one of these ems before but I wanted those books bly especially at $40 odd dollars so I approved the delay. Today I received the following:

"Hello,

We have received new release date information related to the order you placed on August 11 2011 (Order# XXX). The item(s) listed below will actually ship sooner than we originally expected based on the new release date:

Cubicle 7. "The One Ring: Adventures Over the Edge of the Wild"
Previous estimated arrival date: November 07 2011 - December 02 2011
New estimated arrival date: November 22 2011 - December 14 2011

If you want to check on the progress of your order, take a look at this page in Your Account: ..."

Sorry guys, but how is delivery Nov 22 to Dec 14 an improvement on Nov 07 to Dec 02????? tongue.gif Seriously, these guys have no concept of time - considering we'll need two copies maybe I'll just order another copy from MilSims (Oz) just to be sure ....
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IronWolf
Posted: Sep 16 2011, 08:26 AM
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QUOTE (Damou66 @ Sep 16 2011, 07:05 AM)
Seems Amazon have no concept of time. A couple of weeks ago I received the following email from them:

Amazon has a pretty poor reputation for timeliness on RPG pre-orders. So not surprising!


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Damou66
  Posted: Sep 16 2011, 08:34 AM
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QUOTE
Amazon has a pretty poor reputation for timeliness on RPG pre-orders. So not surprising!


Yeah I am getting that impression but they did amuse me by stating a later delivery date was an improvement smile.gif
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mpthemaster
Posted: Sep 16 2011, 02:03 PM
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This is the email I got from them:

QUOTE

We have received new release date information related to the order you placed on
July 23 2011 . The item(s) listed below will
actually ship sooner than we originally expected based on the new release date:

  Cubicle 7. "The One Ring: Adventures Over the Edge of the Wild"
    Previous estimated arrival date: October 19 2011 - November 15 2011
    New estimated arrival date: October 28 2011


So I guess I'll be seeing if they push that date back farther.
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Rapscallion
Posted: Sep 16 2011, 04:42 PM
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Got the same message as mpthemaster.


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Steffworthington
Posted: Sep 21 2011, 07:01 AM
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just called Amazon. As yet they dont have any books in stock (despite today being the stated despatch day). The advisor i spoke too suggested C7 had put the release date back but said they hoped to be able to deliver it to me by the 28th.

As i bought a voucher and attached it to my balance (to avoid any surprise debit card payments) they also told me they wouldnt refund it to me, but would instead 're-credit' me. I dont think thats acceptable tbh. i wanted 'the one ring' not a selection of other books and have half the voucher eaten up in hiked up postal charges.

so, if its not at my door by the 30th im ringing up and demanding my money back. when/if i get it ill then re-order here.


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Skywalker
Posted: Sep 21 2011, 05:09 PM
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QUOTE (Skywalker @ Sep 1 2011, 09:16 PM)
Best advice I can give is never preorder from Amazon unless its book from a company like Wizards of the Coast. There preordering system is very unreliable.

Having been through this before with Amazon myself, I feel for you guys. I hope you get some clarity soon as this kind of Amazon freefalling delivery date can feel like it goes on forever sad.gif


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Damou66
Posted: Sep 21 2011, 09:43 PM
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I have no experience in neither publishing nor online retail (other than as an active purchaser) but to be fair on Amazon I imagine they get their "likely" publish dates from the publishers. When there is a delay at the publishers they have no choice but to update their estimates and pass the info on. For the first time buyer who pre-orders this may be frustrating but I suspect it is out of everyone's hands.

Is it the publishers fault? - Prob not, other than setting deadlines for their authors/editors/printers what can they do? - and heck I like many sure want TOR printed and in my hands.

Is it Amazon's fault? Not really. Maybe they should put "No Idea" as their expected delivery dates until it has shipped from the printers? But I like the fact I can buy bargains at Amazon (both pre-orders and in-stock items) and the fact that if you pre-order the price is guaranteed unless it goes down and they'll charge you the lowest price - as far as contracts go that is a pretty darn good one. We also don't get charged until the item is ready to ship. Not bagging MilSims (Oz brick and mortar store) but I have 2 pre-orders with them and they have my money as I wait patiently...

Do we like delays? No. Do we like misinformation? No. But at the end of the day we will eventually get a great product at a great price, and any misinformation is in my opinion not deliberate. Perhaps they should state "subject to change" after their estimates?

My worst experience - I ordered Warhammer Fantasy Roleplay “Omens of War” when it was released a few months ago from Fishpond (Oz/NZ online shop). Shortly after, I got an email stating "Thanks for my Pre-Order, expect Delivery in Sep/Oct." Excuse me? The item is listed as "In-Stock". "Sorry sir, we'll fix that, but the listing is wrong, it’s a pre-order". No worries I said, I can wait. A few weeks later, "Apologies Sir but your pre-order isn't expected until Jan 2012 - Do you wish to cancel?" What the F... Yes please, I would like my money back. Now that in my opinion that is crap service and I will never Pre-order from Fishpond again (I will order In Stock items however and cross my fingers). I will also Pre-Order from Amazon.

Oh and check this out:

http://www.fishpond.com.au/Books/Warhammer...ds=omens+of+war

Hey Jan is just around the corner now I suppose, after all Christmas decorations are starting to hit the shelves lately …
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IronWolf
Posted: Sep 21 2011, 10:00 PM
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QUOTE (Damou66 @ Sep 21 2011, 08:43 PM)
I have no experience in neither publishing nor online retail (other than as an active purchaser) but to be fair on Amazon I imagine they get their "likely" publish dates from the publishers.


No, really Amazon has a pretty poor track record with pre-orders of RPG or niche products. I am not 100% sure of the specifics but it has to do with their distribution chain.

A good number of RPG message boards have threads on delays from Amazon on RPG pre-orders over the years.

I have nothing against Amazon. I order from them all the time, but I almost never pre-order RPG products from them due to frequency of delays.


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Skywalker
Posted: Sep 21 2011, 11:16 PM
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I don't its any one's fault in that the book is delayed.

The additional issue is that Amazon and pretty much any big chain like Fishpond is that they go no further than simply what information they are given and their standard procedures for dealing with delays.

Also I am aware of that Amazon will often fulfill new orders before pre-orders which can make the matter worse. This has happened in a few instances recently (check out RPGnet for testimonials - http://forum.rpg.net/showthread.php?593680...2#post14424992) where pre-orderers got books shipped to them after new orders, simply because of how Amazon's system operate.

Compare this to a good speciality gaming store who may have employees who will actually make enquiries and exhibit knowledge of how distribution works and can provide better answers. And, you know, get the product on time smile.gif


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Steffworthington
Posted: Sep 23 2011, 05:39 AM
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..And so it begins.
"When you place an order with Amazon, Frodo. You just don't know where it will all end up." Said Bilbo shortly before shouting at the Amazon rep on his hobbity-phone.

QUOTE
Hello,

We regret to inform you that your order will take longer to fulfill than originally estimated. Our supplier has notified us that there is a delay obtaining stock for the following items you ordered on July 15 2011.

Cubicle 7. "The One Ring: Adventures Over the Edge of the Wild"
http://www.amazon.co.uk/gp/product/1907204148

We are awaiting a revised estimate from our supplier, and will email you as soon as we receive this information.

If you would prefer to cancel the item, please visit Your Account on the link below:

https://www.amazon.co.uk/gp/css/order/edit.html?ie=

Sincerely,

Customer Service Department
Amazon.co.uk
http://www.amazon.co.uk


So... do I wait? or do I cancel? If Amazon will get this and send it out to me a few days after C7 start shipping them why upset the cart? Maybe I'll wait until TOR is actually out and if I havent heard from Amazon re-order.

Pain in the backside though. Was hoping to have it by now.


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Damou66
Posted: Sep 23 2011, 08:37 AM
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I feel your pain - according to Amazon my order arrives Dec ... still my group won't likely try it until next year so I'm in no real rush I suppose. I'm also thinking that we'll need two copies (to get an extra players book) so I might pick up a second copy from my Brick & Mortar (MilSims) and hope they become part of the Bits & Mortar program so I can get a free pdf copy from C7. The Amazon copy when/if it evetually arrives will just be a cheaper bonus smile.gif
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InfinityDoctor
Posted: Sep 24 2011, 03:15 PM
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QUOTE (Steffworthington @ Sep 23 2011, 09:39 AM)

So... do I wait? or do I cancel? If Amazon will get this and send it out to me a few days after C7 start shipping them why upset the cart? Maybe I'll wait until TOR is actually out and if I havent heard from Amazon re-order.

Pain in the backside though. Was hoping to have it by now.

Amazon will eventually get it, but there is no quick and easy way to find out when - especially when you can't even buy it from Cubicle 7 yet. I wouldn't even worry about your Amazon order until Cubicle 7 actually release the game properly.

Amazon are usually a couple of weeks behind the game stores, but there are exceptions. My copy of Black Crusade and the Black Crusade GM's Kit arrived from Leisure Games yesterday, but Amazon are showing that the core rulebook is actually available to ship today, while the GM's kit is showing 10-13 days.


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Skywalker
Posted: Sep 24 2011, 03:32 PM
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QUOTE (Steffworthington @ Sep 23 2011, 09:39 AM)
Pain in the backside though. Was hoping to have it by now.

Yeah that sucks.

Not meaning to rub any thing in (honestly), but it was expectations of this kind of shenanigans with the main release like this that convinced me to pony up the extra $10 for the advanced order. Delays are so common in this hobby sad.gif


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sillyxander
Posted: Sep 24 2011, 04:17 PM
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I know what you mean, I was tempted to order it from Amazon too, for the price they had, it was a great price, but I went straight to the source because I figure they would be faster and I'm sure they will be, I'm just waiting and I'm going crazy lol sorry...
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apocalypseman
Posted: Sep 26 2011, 04:27 PM
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I have ordered mine from Amazon (US) too. The date has changed at least 3 times. for now the delivery estimate is October 27, 2011.

I got lucky too though. I don't have to pay for shipping and handling cause my Email name made the operator on the phone laugh, (I called to check up on the item). She told me it made her day, so I'm just paying for the price of the item.
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sillyxander
Posted: Sep 26 2011, 05:21 PM
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Group: Members
Posts: 43
Member No.: 1920
Joined: 13-September 11



Just waiting just waiting....not going crazy anymore...just waiting not checking the forums every other hour hoping for some news just waiting....waiting it will get here when it gets here no biggie...
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