Hi community!

Days ago, i've recieved my copy of the One Ring RPG.
All the components are great! I really love the dice and book art but after reading 50 pages of the Adventurer's handbook, some pages started to fell apart on its back.

Someone have this problem too?

Any idea for repairing the book?

Thanks in advance and sorry for my grammar (I'm from venezuela).

EDIT:

Some pics here:

http://oi42.tinypic.com/zujqxl.jpg

http://oi40.tinypic.com/14shn6.jpg

Oh wow. Well I haven't had this myself, but at a glance I'd suggest getting some book repair glue (flexible craft glue) and running it down the damaged area only, shut the book and place something flat and heavy on top of it for maybe a day (?) while it dries. Be careful not to use too much glue, or get it in unwanted places, as this may cause the book further damage when you try to open the pages.
If pages have actually come out, then there may be more to it.

Wow, if you've only had the book for a couple of days, that is a lot of damage.

I would suggest getting in contact with C7 before doing anything. Keep in mind that this is the weekend and no one is in the office currently. So wait patiently (assuming there is such a thing!).

Thanks for the response.

I have read some other forums and reviews and i'm not the only one with the problem... In fact is very common.

Too bad, i really love the book and i want to keep it original.

Please try as Garn said before you move onto the glueing! You may be able to get a replacement, or better advice for repair.

If you've seen reports of other consumers having problems with TOR, you might want to tell them to contact C7 as well. It is possible that C7 might not be aware of the problem (if comments are being made by consumers to other consumers via forums / social networks, but no one is telling the manufacturer).

To my knowledge we've had just one report of any similar problem.

I would urge anyone who has had a similar problem to get in touch via info@cubicle7.co.uk: As well as being able to help you, we need to know about these things so that we can prevent them occurring in the future if it is indeed a widespread issue.

My AB is definitely showing it's wear, but I've also had it for some time and I cannot think of a gaming product the very first Star Wars RPG twenty years that I have read and re-read as much as I have these books. And pages are not falling out.

When my pre-order arrived, the AB came damaged out of the box. I took pictures and sent them to Cubicle 7 and they sent me a replacement AB right away. The Customer service was excellent.

With that said, the cover was damaged. Not the binding.

However, only after some use did the binding start to fall apart as in the pictures posted by our friend here from Venezuela. I ended up buying a whole new set of the game. I did not want to impose on Cubicle 7 again, nor did I want them to send me another freebee. I want them to succeed and I was happy to purchase the game again. I do hope that future books are put together better. I know that many in my TOR game group are having similar problems with the binding of the books.

Thanks for all your replies.

I have sent an E-mail to nfo@cubicle7.co.uk a week ago and i haven't recieved the answer yet.

I'm very dissapointed with this problem because it's HARD to get these type of producs in my country.

I'm getting in contact again. Hope to get answer soon.

Oh! And with "other forums" I'm refering to other websites like rpggeek.com.

I have google'd the problem and it's a common issue.

Hi Norlo, I've been away since last week. Sorry you had this problem - we have received a couple of reports of this happening, unfortunately with large print runs you do get a few issues like this. I'm more than happy to send you another copy, and I'll be in touch to arrange the replacement.

Thanks

Dom

Wow!

Thanks for the response!

I have sent the E-Mail with the pics.

I'll be very happy if you can replace the book

Sorry for the double post.

It's been a week sice i have E-Mailed Cubicle7 and Domfromc7... Still don't get any anwser =(

I don't know how far you have gotten, only just seen this post. Looks to me like you have missed a letter from the email address. The address is info@cubicle7.co.uk but you seem to have missed the i at the start. Hope you get it sorted soon if you haven't already.

E

Oh thanks!

I have sent the mail to the correct adress (info@cubicle7.co.uk) 2 TIMES!! And still don't get the answer =/

That's too bad, this set cost me a lot of money, because these kind of items are very rare in my country.

My books arrived about two weeks ago, and I've been reading them plenty. Tonight, my Adventurer's Book split open as others have mentioned.



"Keep it secret! Keep it safe!"

I'm dropping an email to Cubicle7 for help.

I'm thankful that, so far, my binding has only gotten a bit "looser", but no pages have come free. I have had my book for several months, but it hasn't seen a lot of use lately, since I have been pretty busy.

Bump.

Any reply coming from Cubicle7?

Will there be any changes to your binding?

Any recourse for those of us with defective books?

I'll flag this up further up the chain - sincere apologies for the delay: Everyone has been crazy busy this week. Which is no excuse, but it is a reason why there hasn't been a response here.

Thanks.

I have sent my US adress to Domfromc7!

I think I'm getting my replace

There's a 2 star reviewer on Amazon (US) noting his book's supposedly poor binding.

I have to play orc's advocate here and point out that there are people who treat their books rather shabbily, bending them so that they'll lay flat, like an open magazine or newspaper, for example, which books today aren't designed to do...

I'm not saying that is what has happened here with those who have posted about their bad books, but I don't envy the people at cubicle who have to decide who get's a free book and who doesn't.

Game's Workshops hard backs and soft backs in the late 80's and throughout the 90's were notorious for poor bindings, pages falling out etc. I'm not sure if anyone way back then sought a refund from their FLGS or GW (who's response would probably have been 'piss off!' ), but I suppose these are different times when it comes to expectations of quality.





TLDR: I've been carrying my TOR books in a backpack/briefcase roughly 4-5 days a week since I got them in Sept(?) of last year and except for the edges getting worn they are just fine, That said, I wish the books had been published in hardbacks. (hint hint)

This is a little worrying.

I've seen a couple of these now and I'm starting to worry what will happen down the line when we finally decide to play this game.

I mean my books are fine. I have not had any issues. But I have read them once and not brought them to a gaming table at all. They rest in the shelf now waiting to be "used".

What happens if they don't stand the "test of reality" in two years when we finally get around to playing the game?

/wolf

Well based on my two core books, your books will probably out live you. Unless of course you have knuckleheads at your table that think they can't read a book unless its flat as a sheet.

That said, I think a couple more people in our gaming group will be buying the core. We'll see how these newer copy runs are holding up.

For what it's worth, my books got put through a lot of abuse (three months of being dragged in and out of bags, constant referencing and page-checking, spaniels) and are fine.

Happily it sounds like most folks have used there TOR books for a while with no probs.
Therefore there has been some quality variance between production batches.
I treated my new TOR books as treasured items, and took extreme care to not stress the spines. I'd say that I'm very 'particular' about how I handle books (especially those that reside on my Tolkien shelf).
I'm definitely not one of Evening's 'knuckleheads', and yet my Adventurer's Book split away from the binding in numerous places after the first few GENTLE openings .... just like some of the pics posted.
I empathise with those TOR owners who have taken due care, yet shared my experience.

It turned out that I was one of the first to detail the issue to C7 (which we've resolved).
As this binding issue pops up more frequently - it confirms to me that there was perhaps a whole batch with bad glueing. As they rightly state elsewhere, C7 needs to hear when this issue arises in order to accurately assess the quality control of their book binding.
Yes Evening - some folks damage their books through lack of care & respect, however in this case I'd paint sparingly with the 'knucklehead' brush.

3 weeks since i have sent the mail... No replace yet.


Sorry for the nuisance but i have spent a lot of money for the books. Everything in my country cost TWICE to get and you cannot find TOR in stores, you have to pay a lot of money to get it from the US.

You might want to reread what constitutes being a knucklehead.

I don't think anybody is helped by an inference that people with faulty book spines are mistreating their books, least of all Cubicle 7.  So let's respectfully call a halt to that before we run into any deeper misunderstandings.



The print run of The One Ring was very large - much larger than any other Cubicle 7 print run. That means with the same very small percentage of glue failures that can occur with almost any print run there are numerically more cases of it happening.  On the whole, as is borne out by the (relatively speaking) small number of problem spines when compared to the overall number of books printed and sold, the spines on The One Ring books are solid.

However we know this fact alone is extremely cold comfort if you happen to be one of those people unlucky enough to be in possession of a faulty book.  You have every right to a non-faulty binding on your books,  and we will provide replacements, as we have done so far.

Norlo28: The last I heard your books were being sorted out with the warehouse closest to your , and I flagged it up again yesterday, but I will chase it up again today.

Thanks Mr. Hodgson

Greetings!

Sorry for posting in this old thread.

I have received my copy of the Adventurer's Book! Thanks to Cubicle7 staff and everyone in this thread.

Actually, I'm glad that you updated us. Good to know that despite the timing snafu, things did get corrected.

Hi guys!

I bought my copy of The One Ring two weeks ago, and the Adventurer's Guide cracked apart in just the same way as we've seen before. I sent two mails to info@cubicle7.co.uk informing you about the issue (with pictures of the book and the receipt), but I've still yet to hear from you guys. (Am I in the spam filter?)

Could I get a confirmation in either direction if I'll get a replacement sent?

Regards

Espen Andreassen

Yossarian,
Not affiliated with cubicle7, but wanted to note that if you've been emailing them in the last couple days, they would be out of the office for the weekend and that might be the delay. I don't know for sure, but between the possible time difference and the weekend, your first email might have gotten to them after 5pm Friday.

I had the same problem too. I always be careful with my books and I wasn't even widely opening this book or anything and it was allright but one day I entered a copy place to copy some character sheets and that dumb man opened the book widely and photocopied the page and then I started to have the problem but I solved it with some glue lol. It wasn't a big problem but I hope in the future One Ring books won't be so fragile.

Unfortunately, I've had the same issue with my AB.

Can provide pictures, if needed.

Sorry about this. I don't mean to raise a stink over this, but I've yet to hear from anyone in C7 by mail or in this forum. Could I have word if I'll receive a new book or not?

Regards

Espen Andreassen

Hi Espen,
Apologies for the delay in response. Everyone who has been unlucky enough to get a faulty book will receive a new one as soon as the request can be attended to. I'll flag this up as needing attention.

Thanks for your patience.

Thanks alot! And good luck on the Ennies. (I voted on C7 in every category.)

I had missed your response. Thanks for the notice. Do you require pictures? What's the process?