Hi Doctorbadwolf,
Please send some pictures and proof of purchase to info@cubicle7.co.uk and as soon as possible we'll hook you up with a replacement.

Thanks. Hopefully my grandma has some proof of purchase. It just occured to me as I read your response that as it was an xmas gift, I may be hosed. lol

I got my replacement copy in the mail today, and it seems to be in perfect working order. Thanks guys!

Sent my email with pics and proof of purchase. Well, a screen cap of the email confirmation. Hoping that counts?

Just a quick note in case my email (sent 12th August to info@cubicle7.co.uk) got missed in the return from GenCon. My copy of the Adventurer's Book is coming apart at the binding, I included photos with my email.

Thanks

I'll be sure to mention this at the next production meeting.

Hi Jon - I too would appreciate if you could raise my damaged book at the meeting. I emailed Dom at info@ a few times now (starting Aug 6th), without response. Understanding that GenCon has been a priority - I'm hoping responses & action can be progressed. (Crikey - that sounds like corporate-speak!)
Thanks again for your good efforts (not to mention the brilliant artwork on Laketown/Screen - from the images I've seen)

Cool, I got a response from Dom, and my new copy should be in the mail.


I almost feel like it's cheating to keep the damaged one, though. Cool that Dom said not to send it back, it's just so unusual to have that type of customer first attitude.

In other words, I'm very happy, and pleasantly surprised, with Cubicle7 right now. '


You guys are great.

Aha, I too have heard from Dom and all looks well.
Yes Jon, Dom and the C7 team are indeed rocking my gaming world

I've still heard nothing and my Loremasters Book is suffering the same problem and this is before I even run a game so the books have not had "heavy" use.

I've resent my original email with an additional photo of the Loremasters Book problem.